Complaints and Appeal Procedures

At Pulse Digital Marketing, we strive to deliver exceptional services. If you are dissatisfied with any aspect of our domain or nominee services, we are committed to resolving your concerns quickly and fairly. This page outlines our complaints and appeals process.

1. Introduction

At Pulse Digital Marketing, we strive to deliver exceptional services. If you are dissatisfied with any aspect of our domain or nominee services, we are committed to resolving your concerns quickly and fairly. This page outlines our complaints and appeals process.


2. How to Make a Complaint

We encourage you to contact us directly if you have an issue. Please follow these steps:

  1. Submit Your Complaint

    • Email: rory@pulsedigitalmarketing.co.uk
    • Phone: 07791604657
      Include:
      • Your full name and contact details
      • Details of your issue, including domain or service details
      • Any relevant documentation or evidence
  2. Acknowledgment

    • We will acknowledge receipt of your complaint within 2 working days.
  3. Resolution Timeline

    • A detailed response will be provided within 10 working days. If more time is required, we will keep you informed of the progress.

3. Escalation Process

If our initial response does not meet your expectations, you may escalate the complaint by contacting our management team:

Our management team will investigate further and respond within 5 working days.


4. Appeal Procedure

If you remain dissatisfied after the escalation process, you can lodge a formal appeal.

  1. Submit Your Appeal

  2. Timeline

    • Appeals are reviewed within 15 working days, and a final decision will be communicated.

5. Referral to Nominet

If your complaint involves a domain name registered under the .UK namespace and remains unresolved, you may refer it to Nominet, the official registry for .UK domains.


6. Continuous Improvement

We take your feedback seriously and use it to improve our services. All complaints are reviewed regularly to ensure we meet high standards of customer satisfaction.

7.Abuse Contact Information

Our abuse contact point is designed to handle complaints related to domain name misuse, spam, phishing, or any other abusive activities associated with the domains we manage.

Abuse Contact Email

For all abuse-related complaints, please email us at:
abuse@pulsedigitalmarketing.co.uk

This email inbox is monitored regularly during business hours, and we aim to acknowledge all abuse reports within 2 working days.

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